Home ┬╗ Library Clerk – Service Desk City of Aurora, CO Aurora, CO 80012

Library Clerk – Service Desk City of Aurora, CO Aurora, CO 80012

Website City of Aurora, CO

A new part-time Library Clerk – Service Desk employment is available in Aurora, CO 80012. Highly motivated candidates with excellent communication skills are encouraged to apply. New opportunities are offered by City of Aurora, CO.

Brief Details

Job: Library Clerk – Service Desk

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Company: City of Aurora, CO
Location: Aurora, CO 80012

Job Description

Summary of Job Duties
City of Aurora, Colorado
It is an exciting time to work for the City of Aurora, we’re growing and looking for dedicated and
collaborative individuals to join our team of talented and valued employees. Excellent
organizations have a set of principles, or core values, that are used to implement their mission
and vision. Those values represent the touchstone for the organization, guiding the decisions of
the individuals and the organization. At the City of Aurora, we demonstrate our excellence by
modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer
Service, and we welcome all who share these values to apply.

Why Work for Aurora?
Make a difference in the lives of real people every day
Diverse community
Competitive total compensation package
Well-Funded General Employees Retirement Plan
Light rail station minutes away
On-site fitness center and wellness programs
Internal educational programs to assist with career advancement
Access to innovation work spaces
Department Information

Provides high quality friendly service assisting customers with library circulation services. This
position may be hired to work primarily at a specific facility but will substitute at other locations
at times and depending upon future staffing needs, be re-assigned to a different primary
facility.

This position will work primarily at the following location(s): Mission Viejo Library

**This posting will remain open until a sufficient pool of qualified applicants are
obtained; however, it is subject to close at any time without prior notice.**
PRIMARY DUTIES & RESPONSIBILITIES
Provides friendly, efficient and professional service to customers in-person, by telephone and email
Conducts general office/administrative/clerical tasks as needed.
Shelve and straighten materials as needed
Circulation Focus (primary):
Checks books/other items in and out through computerized system
Answers general customer questions regarding library policy, procedures and customer accounts.
Answers basic reference, reader’s advisory and general customer questions
Redirects more advanced reference questions to Reference staff as appropriate
Operates a cash register, conducts customer payment transactions, maintains a cash drawer
Performs data entry into library system, spreadsheet and other databases
Sorts, processes, shelves and assists with other general library materials inventory management duties
Assists with research and programs as needed
Proactively ensures that library space is neat and organized (e.g. furniture and equipment is in order, shelves are well organized, displays are creative and refreshed regularly
Performs additional duties as assigned
MINIMUM QUALIFICATIONS
Education: High School diploma or GED.

Experience: At least 6 months of direct customer service in a retail or service industry setting
preferred. Library background (preferred)

A combination of relevant education and experience may be substituted for the minimum
education and experience requirements on a year for year basis.

Knowledge: Customer service, routine software and business applications, including but not limited to, Internet, word processing, spreadsheets, presentation software, and databases.

Abilities:

Ability to deal with stressful situations with tact and diplomacy;
Communicate with diverse customers/staff of all ages in a professional, age and culturally,appropriate manner; use general office equipment, computers, calculators, copy/fax machine and printers
Perform basic mathematical calculations; follow oral and written instructions; work shifts,including some nights, and weekends.
Ability to speak Spanish (Preferred).
Licenses, Certificates or Equipment Required:
Colorado driver’s license with a good to excellent driving record.
This position may require the incumbent to occasionally use personal equipment (e.g. vehicle,
cell phone, tools, etc.) in the course of their employment.
WORKING CONDITIONS
Physical Demands: Light to moderate physical work requiring ability to lift 30 pounds with or without assistance; frequent lifting, carrying, walking and standing; may require frequent pulling, pushing, bending and stooping; speech communication and hearing to maintain communication with employees and citizens; vision to read and interpret reports and other written documents; hand/eye coordination for operation of computer keyboard, carts and movable shelving.

Work Environment: Works primarily indoors but may work outdoors assisting with a program or outreach events in varying weather conditions.

Equipment Used:

Standard business equipment including a PC and common office software such as email,internet, Word, Excel and menu driven databases as part of the Library automated systems
Also be able to operate fax machine and copier/printer
______________________________________________________________________
For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
If you need assistance in completing this application, please feel free to contact our office at: 303-739-7225 or visit us at 15151 E Alameda Pkwy., Suite 3500, Aurora, CO 80012.

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