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Senior Director, Customer Relationship Management Strategy Geisinger Danville, PA

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The Geisinger is looking for highly talented and motivated individuals for their Danville, PA offices. If you are interested in the long-term career progression then apply for Senior Director, Customer Relationship Management Strategy in Danville, PA.

Brief Details

Job: Senior Director, Customer Relationship Management Strategy

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Company: Geisinger
Location: Danville, PA

Job Description

JOB TITLE: Senior Director, Customer Relationship Management Strategy
LOCATION: Geisinger Office Building I
DEPARTMENT: IT Network Services
WORK SCHEDULE: Days
WORK TYPE: Full Time (1.0 FTE)
JOB SUMMARY:
Leads the organization’s enterprise-level CRM capabilities and combine technology, client insights, data analytics and database management to drive overall business value and adoption. This will include establishing long-term strategic goals, roadmap, resources, and workflows for high data quality, data use and user adoption. Responsible to drive business change and compliance, ensure process consistency and use of the CRM tools, and establish/achieve goals in conjunction with Marketing, Sales and the organization’s CRM leadership team.

COMPETENCIES AND SKILLS:
Knowledge of IT practices and business approaches, and the ability to manage the IT function in a viable and sustainable business manner.

Knowledge of and the ability to utilize a variety of specific tools and techniques for planning, estimating, resourcing and scheduling It projects.

Knowledge of and ability to identify a problem and use a disciplined approach to bring that problem to a successful resolution.

Demonstrates the ability to visualize, articulate, and solve complex problems and concepts, and make decisions that make sense based on available information.

Demonstrates independent and Leadership initiatives.

Demonstrates advanced organizational skills necessary to schedule and prioritize complex projects and tasks.

Demonstrates ability to interact professionally on all levels within and outside the organization.
EDUCATION AND EXPERIENCE:
Required Experience

A minimum of eight years related work experience.

Required Education

Bachelor’s Degree in related field required.
Preferred Education

Master’s Degree in related field required.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Work is typically performed in an office environment.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family. For more information about this position, please contact me at agmarquette@geisinger.edu.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. * Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.
** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
Domestic partner benefits not applicable at Geisinger Holy Spirit.

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To apply for this job please visit careers.geisinger.org.