Website Micro Center
The Micro Center is looking for highly talented and motivated individuals for their Tustin, CA 92780 offices. If you are interested in the long-term career progression then apply for TEMPORARY RETAIL COMPUTER TECH – A+ CERTIFIED REQUIRED in Tustin, CA 92780.
Job: TEMPORARY RETAIL COMPUTER TECH – A+ CERTIFIED REQUIRED
Company: Micro Center
Location: Tustin, CA 92780
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology super store has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Micro Center has been ranked by one of the leading consumer advocacy magazines as a top walk-in store to purchase a PC based on merchandise selection, service and pricing. Work with us and help us on our mission to be the best computer and electronic device store in the world!
We are seeking self-motivated, friendly and knowledgeable Retail A+ Computer Technicians – A+ Certification required to diagnose and repair a variety of computer and electronic equipment and communicate with Service Department customers in our high-volume big box retail store.
Identify, diagnose and document hardware failure or software problems on a variety of computer or computer-related equipment
Recommend components/configurations and assemble customized computer systems
Provide timely, complete and accurate information directly to customers via face-to-face, telephone or email communication for estimate approval and customer unit repair
Consistently achieve productivity, customer satisfaction and sales attachment goals of the service repair shop
Complete assigned work orders (diagnostics, upgrades or builds) within established timeframes
Complete all service system transactions accurately
Understand and utilize technical manuals and support resources
Keep up-to-date on retail products and current technologies and maintain appropriate technical certifications (CompTIA A+ required of all techs, Apple Certification a plus) to enable proper service of products as required by ASP partners
Maintain the department by ensuring a clean work area, tracking inventory, stocking and replenishing product and participating in merchandising activities
Support store operations by maintaining loss prevention awareness, assisting with Service Department activities and helping to prepare for physical inventory
Participate in open and close procedures
Perform other duties and tasks as assigned
EDUCATION & EXPERIENCE:
High School diploma or equivalent and knowledge of Microsoft Office required
CompTIA A+ certification required.
One year computer service repair or technical customer service experience, preferably in a production-oriented service environment
Ability to communicate professionally in person, via telephone and in writing and provide regular updates on customer work orders
Ability to handle multiple customer issues and tasks simultaneously
Physical requirements: able to lift up to 50 lbs., stand for prolonged periods of time
Shifts will include hours before and after the store is open to the public and may include mornings, nights, weekends and holidays
Apple Certification, other technical certifications and additional years of experience a plus
OUR GROWTH OPPORTUNITIES:
At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.
BENEFITS & OTHER INFORMATION:
Micro Center offers a balance between personal and professional interests, competitive pay, an employee discount on merchandise, flexible retail schedules and tuition reimbursement. In addition, a high-quality, competitive cafeteria benefits program is available on the first of the month following 60 days of active service to all full-time associates who work at least 30 hours per week. Whether you’re employed full-time or part-time, Micro Center has many options available to support your professional, health and wellness goals!
Micro Center is an Equal Opportunity Employer. Pre-employment criminal background and substance abuse screening.