Home » Junior IT Support Center Technician Virginia Commonwealth University Richmond, VA 23284

Junior IT Support Center Technician Virginia Commonwealth University Richmond, VA 23284

Website Virginia Commonwealth University

New Junior IT Support Center Technician are available in Richmond, VA 23284 with Virginia Commonwealth University. Motivated candidates with excellent interpersonal skills are encouraged to apply.

Brief Details

Job: Junior IT Support Center Technician


Company: Virginia Commonwealth University
Location: Richmond, VA 23284

Job Description

Role Code/Title
SW001 – Student Worker

Position Number

Working Title
Junior IT Support Center Technician

Technology Support Services

Organizational Overview
At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

Recruitment Pool
VCU Student Only

Anticipated Hiring Range

Monroe Park Campus

Position Type

20-29 hrs/wk

Normal work days
Sunday – Saturday

Normal work hours
Various shifts, 7:30 am – 9 pm

Job Category
Information Technology

Does this position provide patient or clinical services to the VCU Health System?

Does this position require a pre-placement medical assessment?

Is any portion of this position grant-funded?

Sensitive Position

Resource Critical

Description of the Job
Provide Tier 1 hardware, software, and account support over the phone in a 24/7 call center located in Cabell Library
Provide hands-on technical support on MP and MCV campuses
Provide support through responses to incoming emails, tickets, and chats
Check in and out tests for Faculty and Staff through the gradeIT Test Scanning Service
Reserve, distribute, and triage issues with audiovisual equipment
Maintain a clean and organized working environment (all spaces are shared)
Exhibit excellent customer service with every customer interaction
Other duties as assigned

Required Qualifications
Basic computer skills and an apparent aptitude for learning new things
1 year of customer service experience
Ability to communicate clearly, effectively, and professionally
Ability to independently research solutions to technical issues using available resources
Ability to work in a high-volume, high-stress environment
Ability to manage time appropriately to ensure that all duties are completed
At least one weekend per month available to work
GPA of 3.0 or higher
Demonstrated experience working in and fostering a diverse faculty, staff and student environment or commitment to do so as a staff member at VCU

Preferred Qualifications
Experience with multiple Operating Systems (i.e. Windows and Apple)
Experience removing spyware, adware, malware, or viruses
Working knowledge of university applications including, but not limited to eServices, Blackboard, myVCUmail, Office 365, app2go
Working knowledge of commonly used software such as Microsoft Office, Slack, Firefox, Chrome, etc.

Job Open Date

Remove from posting on or before

Open Until Filled

Special Instructions to Applicants

Additional Information

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