Website Virginia Commonwealth University
New Junior IT Support Center Technician are available in Richmond, VA 23284 with Virginia Commonwealth University. Motivated candidates with excellent interpersonal skills are encouraged to apply.
Job: Junior IT Support Center Technician
Company: Virginia Commonwealth University
Location: Richmond, VA 23284
SW001 – Student Worker
Junior IT Support Center Technician
Technology Support Services
At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.
VCU Student Only
Anticipated Hiring Range
Monroe Park Campus
Normal work days
Sunday – Saturday
Normal work hours
Various shifts, 7:30 am – 9 pm
Does this position provide patient or clinical services to the VCU Health System?
Does this position require a pre-placement medical assessment?
Is any portion of this position grant-funded?
Description of the Job
Provide Tier 1 hardware, software, and account support over the phone in a 24/7 call center located in Cabell Library
Provide hands-on technical support on MP and MCV campuses
Provide support through responses to incoming emails, tickets, and chats
Check in and out tests for Faculty and Staff through the gradeIT Test Scanning Service
Reserve, distribute, and triage issues with audiovisual equipment
Maintain a clean and organized working environment (all spaces are shared)
Exhibit excellent customer service with every customer interaction
Other duties as assigned
Basic computer skills and an apparent aptitude for learning new things
1 year of customer service experience
Ability to communicate clearly, effectively, and professionally
Ability to independently research solutions to technical issues using available resources
Ability to work in a high-volume, high-stress environment
Ability to manage time appropriately to ensure that all duties are completed
At least one weekend per month available to work
GPA of 3.0 or higher
Demonstrated experience working in and fostering a diverse faculty, staff and student environment or commitment to do so as a staff member at VCU
Experience with multiple Operating Systems (i.e. Windows and Apple)
Experience removing spyware, adware, malware, or viruses
Working knowledge of university applications including, but not limited to eServices, Blackboard, myVCUmail, Office 365, app2go
Working knowledge of commonly used software such as Microsoft Office, Slack, Firefox, Chrome, etc.
Job Open Date
Remove from posting on or before
Open Until Filled
Special Instructions to Applicants