Website Wildhorse Resort and Casino
The Wildhorse Resort and Casino is looking for highly talented and motivated individuals for their Pendleton, OR 97801 offices. If you are interested in the long-term career progression then apply for Banquet Serveru002FCrew in Pendleton, OR 97801.
Job: Banquet Serveru002FCrew
Company: Wildhorse Resort and Casino
Location: Pendleton, OR 97801
Responsible for providing efficient, personable service for banquets booked at WRC, including set-up, attractive food display and proper food handling maintenance, beverage service and providing attentive service to guests dining needs.
ESSENTIAL JOB FUNCTIONS:
Ensure customer satisfaction through prompt, efficient and friendly service, placing the customers’ service needs first.
Responsible for proper food handling, ensuring that food is stored and maintained at appropriate temperature.
Assists Banquet Captain with banquet set-up as outlined in guest contract, including table settings, seating, theming, etc. , to include setting up tables and chairs.
Performs routine set-up, including setting table cloths, linens, silverware, glassware, place settings, dinnerware, etc., according to service standards
After event, promptly assists with take down and clean up.
Throughout banquet service, maintains a neat, clean and organized flow at assigned station
Accepts payment for beverages, accurately processing in POS system.
Keeps Supervisor apprised of operational concerns including recipes, inventory, and supply needs.
Make sure all store rooms are clean, organized and secured.
Reports any health standards or safety needs immediately to Supervisor
Promote internal guest service standards with courteous and respectful behavior with co-workers. Maintain a cooperative positive attitude with an emphasis on team work.
Comply with regulatory laws, employee handbook, department policy and procedures, safety codes, etc.
Other duties as assigned.
Six (6) months of customer service experience.
Demonstrate interpersonal skills and abilities that promote positive guest service.
Effective communication – good auditory acuity, able to respond to questions and provide information.
Physically able to: stand or walk for long periods of time; perform routine bending and lifting of product up to 20 lbs; to perform repetitive motions of arms, hands, wrists, and fingers; and stretching, lifting and maneuvering furniture and equipment up to 50 lbs; to work in a varied hot, cold and smoky environment.
Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
Energetic, motivated personality.
Must be able to work in a team environment.
Flexible schedule, must be able to work evenings, weekends, and holidays.
Must possess or obtain a Food Handler’s certificate and an OLCC certificate within 30 days of employment.
Requires a high security gaming license clearance.
Must be at least 21 years of age.
Previous banquet server, catering, or restaurant waiter experience.